Calgary-based • Available for Canadian and remote engagements
Customer Experience × Monetization Strategy

Find the revenue hiding in your customer journey.

Hidden Revenue Studio helps customer-led businesses uncover overlooked moments, audiences, partnerships and experiences—and turn them into practical, testable revenue opportunities.

Product thinking • Customer insight • Commercial strategy • Opportunity design

You may not need more customers.

You may need to create more value from the customers and customer behaviors you already have.

  • High traffic that isn’t converting
  • Repeat visitors who rarely purchase
  • Underused cross-sell and partnership moments
  • Experiences customers value but no one monetizes
  • Needs customers reveal before a product exists
What Hidden Revenue Studio does

Turn overlooked customer behavior into growth opportunities.

I look across the customer journey to identify where value is being created, but revenue is being missed.

Customer Journey Revenue

Find missed moments

Identify where customers are engaged but the business is missing a purchase, upgrade, add-on, membership, follow-up or referral opportunity.

Partnership Strategy

Create adjacent value

Find complementary brands, local partners and cross-sell ideas that improve the customer experience while creating incremental revenue.

Offer Design

Build what customers will use

Turn observed customer needs into testable products, services, loyalty concepts, educational experiences and recurring-revenue ideas.

The Hidden Revenue Method

Observe. Diagnose. Design. Validate.

A customer-first, product-management approach to commercial growth.

01 — OBSERVE

Watch the journey

Understand traffic, behavior, questions, friction and repeat patterns.

02 — DIAGNOSE

Map missed value

Spot where customer value exists but monetization is weak or absent.

03 — DESIGN

Create opportunities

Develop offers, partnerships, experiences and monetization concepts.

04 — VALIDATE

Prioritize smart tests

Score ideas by value, feasibility, effort and revenue potential.

Illustrative opportunity
Workspace illustrating customer experience, insight, loyalty and revenue growth
Every brand interaction creates an opportunity. The question is whether your business is capturing it.
Example: Family-focused retail

From “just browsing” to a designed revenue journey.

Imagine a retailer with families who return again and again because the store itself is an experience. Most of those visits may not convert immediately—but they create familiarity, intent and a future purchase opportunity.

Missed behaviorRepeat family visits treated as non-commercial traffic.
OpportunityCreate a child-friendly loyalty journey that builds toward an age-appropriate first purchase.
Monetization ideasStarter bundles, care education, loyalty rewards, local partner offers, birthday moments and repeat-visit incentives.
Validation planTest the smallest concept at one location, measure uptake and conversion, then expand only if the economics work.

Illustrative strategy example only. This is not presented as a completed client engagement or as a result achieved for any specific retailer.

Ways to work together

Choose the depth of opportunity you want to explore.

Introductory package pricing in CAD. Multi-location, enterprise and implementation scopes are quoted separately.

Bronze

Revenue Snapshot

$1,500 CAD

A focused outside-in review for leaders who want fresh eyes on the customer journey.

  • 90-minute discovery session
  • Customer journey opportunity review
  • 5–7 monetization opportunities
  • Opportunity scorecard
  • 30-minute findings presentation
Start with Bronze
Silver • Recommended

Opportunity Sprint

$4,500 CAD

A deeper strategy sprint to uncover and shape the most commercially promising ideas.

  • Everything in Bronze
  • Stakeholder interviews
  • Competitive and adjacent-market scan
  • 10–15 revenue concepts
  • Partnership and cross-sell opportunities
  • Top 3 concepts developed
  • 90-day test roadmap
Choose Silver
Gold

Growth Blueprint

$9,500 CAD

For businesses ready to move from ideas to a prioritized growth portfolio and implementation plan.

  • Everything in Silver
  • Multi-segment journey analysis
  • Customer validation plan
  • Business case and revenue assumptions
  • Offer and partnership design
  • Executive-ready recommendation deck
  • Implementation roadmap
  • Two leadership working sessions
Choose Gold
Brittany Marsh, founder of Hidden Revenue Studio
Meet the founder

Brittany Marsh

Brittany is a product, marketing and growth strategist with more than a decade of experience translating customer needs, business priorities and market insight into products and experiences that create measurable value.

Her approach combines product management, analytics, customer observation and commercial strategy. Hidden Revenue Studio was built around a simple question: what are customers already doing, asking for or valuing that the business has not yet turned into revenue?

Product ManagerH&R Block Canada
2017–2025
Marketing ManagerCanadian Bank Note
2016–2017
Bachelor of CommerceOperations & Supply Chain
University of Calgary
Additional EducationBusiness Analytics — University of Alberta
Product Management — BrainStation
A simple starting point

The 5 Hidden Revenue Questions

Use these questions with your team to spot underused traffic, repeat behavior, cross-sell moments, customer education opportunities and unmet needs.

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Start a conversation

Where is your business leaving money on the table?

Tell me a little about your business and what you are seeing in the customer journey. I’ll use that context to shape an initial discovery conversation.

403-651-9448 Calgary, Alberta

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